Wareed replies, sorts and acts — like your best employee, only without a break. Up to 60% lower staff costs, with full control.
80 % of all customer requests are repeats: "Where is my package?", "Can I get this repaired?", "How long does shipping take?" And yet you're paying a team to answer those emails by hand all day long.
of emails are repeated standard questions
average handling time per email
staffing cost per service rep per year
Wareed replies automatically.
96 % Confidence"Hi, when's your next availability for 2 people in mid-June? With breakfast please."
"Happy to help! From June 12–18 we still have double rooms available (€180/night incl. breakfast). You can book here: [Link]. Anything else you need?"
Wareed drafts a reply — you approve.
82 % Confidence"We had that family room with the courtyard balcony last May. Can we have the same setup August 5–12? The cancellation policy back then was free 30 days before arrival."
"Lovely to hear from you! Family room 12 with the courtyard view is still available August 5–12. Our current cancellation policy is 14 days before arrival. Would you like to book?"
→ Staff reviews, edits if needed, sends.
Wareed sends nothing — straight to a human.
Escalation"The room was completely covered in mold, my son got asthma. I'm getting my lawyer involved and demanding damages. Reply immediately!"
Triggers
"lawyer", "damages", emotional language, health-related aspects
Wareed action
No automatic reply. Immediate escalation to management with the full email + context flag.
In all cases you keep full control. You decide which categories are automated and at what confidence threshold messages are sent.
Wareed securely connects to your Gmail or Outlook. It loads your SOPs, FAQs and the last 24 months of email history.
In Shadow Mode, Wareed quietly observes for 1–2 weeks. You see what it would reply — without any risk.
At 90 %+ confidence, Wareed replies automatically. When uncertain: a draft for your review. Complex cases: 2nd level.
وريد — Arabic for "the lifeline". That's exactly what Wareed is for your customer service: not a chatbot that hands things off, but a digital deputy that actually answers.
Wareed rates itself. It only auto-sends at 90 %+ confidence. Between 70–89 % the answer lands as a draft. Uncertain cases are escalated directly.
Wareed looks at your existing folders and labels, learns which emails belong where, and sorts new ones automatically. Promo out, repairs in.
Upload your Standard Operating Procedures. Wareed pulls the right answer logic from your own documents — no generic AI fluff.
Before anything goes live, Wareed runs silently for 1–2 weeks. You compare what it would have written vs. what your team replied — trust through data.
Wareed recognizes what an email wants and prepares the right action. Reservation request? It checks availability in your PMS (Mews, Apaleo, Protel, Sihot) and creates a reservation suggestion with 1-click approval. Meeting? Calendly. Invoice? Stripe link. Order? Shopify. Lead? Your CRM. You stay in control — nothing is booked without you.
Watch Wareed at work. A real PMS check, an honest suggestion — not just text.
Hello,
we'd like to book a double room from May 20 to 22 — with a sea view if possible. Is that still available?
Best regards,
Sarah
Hello Sarah,
thanks for your request. We've reserved a double room with sea view for you from May 20–22.
Confirmation number: BK-58291 · Total: €238
We're looking forward to seeing you!
وريد — You define the rules: which actions are allowed, at what confidence, with which price limits. When in doubt, everything lands as a draft.
Certain emails must never be answered by an AI. We flag them automatically and route them straight to a human — no exceptions.
This list is customizable. You can add or change your own trigger words.
See in real time what Wareed is doing. Approve drafts with one click. Manage SOPs, check stats.
The most common question. Here's the honest answer.
In one sentence: ChatGPT writes individual replies — you copy, paste, adjust. Gmail AI helps with phrasing. Wareed learns your operation, works autonomously in your inbox, automates safe cases and escalates critical ones.
Move the sliders and see your real monthly savings.
Assumption: Wareed automates ~70 % of your recurring emails. Your real rate is determined free of charge in the email analysis.
Wareed is built by Homam in Hamburg — in direct contact with the first pilot hotels. No call center, no sales funnel. You're talking to the person who writes the code.
Background: 8 years of B2B operations at a German premium manufacturer (RIMOWA). Wareed grew out of the frustration with the mountains of email that eat up every service manager.
"I spent 8 years writing service emails — and saw just how much lifetime gets lost doing it. Wareed is the tool I wish I'd had back then."
Wareed currently runs with the first pilot customers. That means: you get personal onboarding, a direct line to the founder, 50% off in the first year — and in return you help shape the product. Not a beta toy, but real co-building.
Pay by email volume. No hidden fees. Cancel anytime.
Up to 1,000 emails/month
Free analysisUp to 5,000 emails/month
Free analysisUnlimited volume
Contact salesYou choose — depending on the tier:
Starter & Growth (Cloud): Your data lives encrypted in German data centers (Hetzner, Frankfurt). GDPR-compliant, with DPA, EU-only. Never outside the EU, never used to train third-party models.
Enterprise (On-premise / Local): Wareed runs entirely on your own server or in your private cloud. We see and store nothing on our side. Maximum control, perfect for banks, clinics and public agencies.
Either way: your data belongs to you. Period.
Send us sample emails (anonymized or with GDPR consent). We'll analyze how much can be automated — no obligation, no sales pitch.
You'll get an honest report: Realistic automation rate · Estimated savings · Recommended configuration.